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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1086
Experience:  Have been in the business 25+ yrs., down to component level.
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We lost the sound connection to our tv with our Visio sound

Customer Question

We lost the sound connection to our tv with our Visio sound bar. Can't get the sound again through our remote.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Home Theater Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Tv is working but no sound. The little lights on the left side of the sound bar come on, but still no sound
JA: Is there anything else important you think the Home Theater Technician should know?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home Theater Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 6 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the complete model number of the soundbar?

How exactly is the system connected currently?

Customer: replied 6 months ago.
Ok now what?
Customer: replied 6 months ago.
We r checking for number. It is connected to our Samsung tv
Customer: replied 6 months ago.
Serial numberSZZOPCEQO804204. Part number ***********
Expert:  Nathan replied 6 months ago.

Thank you, ***** ***** need to know the specific connections/cords used, where they are plugged, etc.

I need the soundbar MODEL, please.

Customer: replied 6 months ago.
Your response to me is blurred. This is not working
Expert:  Nathan replied 6 months ago.

What is blurred?

You may have to scroll down to see all of my replies. I will resend:

Thank you, ***** ***** need to know the specific connections/cords used, where they are plugged, etc. I need the soundbar MODEL, please.
Customer: replied 6 months ago.
It doesn't say model. Is V2 a model?
Customer: replied 6 months ago.
V2
Expert:  Nathan replied 6 months ago.

No, it would look something like SB3820‑C6 for example

Customer: replied 6 months ago.
Not for 26$
Expert:  Nathan replied 6 months ago.

You are seeing an automated call offer. It is optional. Ignore it if you don't want it, and we would continue here.

Customer: replied 6 months ago.
Thanks anyway. We will let our son in law come over and fix it.
Expert:  Nathan replied 6 months ago.

That is an option as well, though you've still paid the site for the initial help here. Unless he is a trained tech, it is likely not something he can fix anyway.

We can proceed without the model number for now, if you can at least give me an estimate of the size of the soundbar and the age.

Expert:  Nathan replied 6 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan