Home Theater Questions? Ask a Technician for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the unit (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the player, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, please contact customer service for a refund
you can email them on***@******.***
I cannot call you if your wishing for a refund Judy