Home Theater Questions? Ask a Technician for Answers ASAP
Hello and sorry you're having problems. If you turn the Yamaha's volume down, when playing Pandora, do the TV's speaker play the Pandora programming?
I realize that, I was checking to see if the power glitch caused something to turn the TV speakers back on. Can you check that please?
No problem. This is just a basic check, so we can proceed.
No problem. Let me know if the TV speakers still play on Pandora.
Receiver needs to be ON volume down please.
Okay, if the TV's speakers are playing Pandora, then the audio settings are not set to audio out. Are you saying you actually verified it is STILL set to audio out?
In the Samsung, if you go to MENU---->Audio/Sound---->TV speakers, and verify the TV speakers are not selected then we can proceed. We may need to perform full factory reboots of both the TV and the receiver- as a power loss can completely botch the processors on these devices. Let me know.
I need the model number off of the back of the TV at this point- can you get that? Or if not, are you familiar enough with the set to go into it's MENU and "Reset to Factory Defaults"?
To Reset to Factory Defaults? Please try that first, then go back into Audio settings and select Audio Out. Test the system after those steps. If that doesn't work then we'll move to resetting the Yamaha.
Please only reply once you've tried the steps with the results. Otherwise the question keeps getting sent to my que telling me to respond. I am here.
I understand- I've read everything posted here. You now need to go back into the TV's settings and select external audio, THEN we need to reset the Yamaha. Power Glitches can cause all sorts of issues. Please finish those steps shut the TV speakers off and reply back.
What are the options please?
Click on "Speaker settings".
It's possible the receiver is not being "Seen" through the HDMI ARC port at this stage. Please click on the manual for the Yamaha at the link below, then scroll to pages 105 and 106 and follow the instructions to get into the "Setup MENU" and "Reset to defaults" (Init):
Yes, that's what I posted just above your last reply.
Set the Yamaha to AV 4.
See if you can select receiver or at least shut off the TV speakers. Try all of the available options under "Speakers" in the TV. Let me know if any of them restore sound.
Unfortunately this either means the power glitch caused a failure in the digital audio communication in the receiver, or possible the HDMI cable has lost it's audio return function. Can you tell me- has anybody moved ANY cables at all (even from one HDMI port to another) since the power loss?
The age and being top of the line isn't relevant. I've seen $300 cables fail and $10 cables last for years. Anyhow, there's not much else that could have caused this besides the power failure being a catalyst for failure between the two devices. I need you to check one thing- what HDMI port is the one from the Yamaha plugged into on the TV? I need the number of the port and also to know if it's labeled "ARC".
Additionally, I need to know if there are ANY other cables between the TV and the receiver (Optical, RCA, etc.).
Okay sounds good.
I'm sorry but something came up and I need to leave the conversation. I will opt out and open the question up for other experts to assist.