Home Theater Questions? Ask a Technician for Answers ASAP
Hello and sorry you're having problems.
Offhand, please try a different source on the Pioneer (such as the built in FM tuner) and let me know if there is still no sound.
This way we can determine if the receiver itself, or the "Source" (cable/SAT box, DVD, TV, HDMI cable, etc.) is the root cause of the problem.
Also try unplugging the receiver from power for 10 seconds and plugging it back in, then checking the other sources.
Let me know what you find and we can proceed.
Thank you for the reply. Please remove the AC plug from the wall for 10 seconds and plug it back in. Turn on the receiver and then chec for sound on several stations. Let me know what happens.
If that does not work, then unplug the receiver from power, and check the speaker wire connections. Make sure no bare strands of wire are touching adjacent wires, or the back chassis of the receiver itself (the metal).
Once that's done, check for sound and the next step would be to proceed with a "Resetting the Main Unit" as outlined on page 35 of the Pioneer's Manual below:
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Do you need further assistance with this please?
Okay, not sure what you've done thus far. Did you do the Reset in the instructions on page 35?
Okay, that doesn't look good offhand since that reset puts the Pioneer back to factory defaults. That said, it's looking like you have a premature fault in the Pioneer, and I would suggest returning it for an exchange. It's not common, but something we do see from time to time.
The steps I posted above are the only things you can try on a user level, so if the issue goes beyond that, you're looking at a hardware failure.
Also, of course, check the antenna, as the receiver will MUTE when the antenna becomes disconnected. Let me know what happens please.
Okay sounds good.
Did you need further assistance with this?