Home Theater Questions? Ask a Technician for Answers ASAP
Hello and sorry you're having problems. What pairing are you referring to- pairing with the wireless subwoofer?
If so, how long have you owned this for and when did the problem occur?
Thanks for the reply. If your friend also had the same issue, then it's likely the subwoofer has a defective Blue Tooth receiver, there's only a couple of things that you can try, but if it didn't work for the friend either, it's likely defective.
First, how far away from the soundbar is the subwoofer?
Also where it the closest Wi Fi router- since this operates on the same frequency as BlueTooth and will directly interfere with pairing?
Thanks for the reply. If your friend also had the same issue, then it's likely the subwoofer has a defective Blue Tooth receiver, there's only a couple of things that you can try, but if it didn't work for the friend either, it's likely defective.First, how far away from the soundbar is the subwoofer?Also where it the closest Wi Fi router- since this operates on the same frequency as BlueTooth and will directly interfere with pairing?
Okay, if the light doesn't come on for pairing on the soundbar then the soundbar has a failed Bluetooth transmitter, which is a hardware failure in the unit. How long ago was it purchased? Was it less than a year ago that your friend bought it? Or were you looking to perform a hardware repair inside of the soundbar's amp board?
I'm assuming the Vizio tech already had you try to unplug the soundbar, then plug it back in and press the pairing button for 8 seconds? Still no light?
Yes the BlueTooth for connecting external audio signals and the one for pairing to the subwoofer- are different. In order to fix this you would need to find a replacement amplifier module for the soundbar. This part is only available through VizParts, or by purchasing a used one and cannibalizing it for the amp module. I can attempt to look for this part, but generally they don't carry replacement parts for their soundbar systems, as they're only in the $180 range brand new anyhow. I will see what I can find however- may take a few minutes.
Unfortunately that's how they're designed. When you can find one the board is around $90 and then there's labor- so shops won't repair these. As such Vizio doesn't put much effort into supplying replacement boards, since they will generally change the model out within a year or two for a new one anyhow.
The entire soundbar/subwoofer system is available for $90 at the link below. Looks like a Vizio refurb:
You could keep the current one for spare parts, or salvage the amp off of the refurb to put into this one and keep the other for parts. In any case, it's about what the amp alone would cost a repair shop. I realize it's not the answer you'd hoped for originally though. Sorry for the bad news on this one.
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Did you need further assistance here?
Okay, well there's only so much I can do with the limitations of the equipment. The question is still open showing that you need help with this, so I wanted to see if you did.