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Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20486
Experience:  Custom home theater installer. Authorized dealer top brands
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I have a Panasonic 5 CD changer/radio SA PM16 that I love.

Customer Question

I have a Panasonic 5 CD changer/radio SA PM16 that I love. Three CD trays are stuck open and cannot be returned. any repair options?
Submitted: 9 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Carol.

Unfortunately this is most often a hardware failure (bad motor, worn gear, loose belt, etc in the ejection mechanism, faulty switch or sensor, or just an obstruction by a disc that is out of place)

There are a few things you can try:

First unplug power for at least an hour, then press and hold the power/on button while plugging back in, and keep holding for another 60 seconds. If it still doesn't open, repeat the process but with the eject button instead of power.

If it still does not open, pick the unit up and shake/tilt the player side to side gently, hopefully dislodging the stuck disc inside that could be preventing it from opening, then try to open again.

If none of these help, then there is an internal hardware defect, which will need to be repaired.

If it gets to that point, I can advise you on service options.

Let me know the results, and I'll advise further, if needed.

Nathan

Customer: replied 9 months ago.
None of these options worked. Not a satisfactory response. Request refund Close question
Expert:  Nathan replied 9 months ago.

Hi Carol, I'm sorry to hear that didn't work for you.

I'm also sorry you don't feel that was satisfactory. Unfortunately, this is the limit of what can be done yourself.

At this point the failure of the above steps would confirm a hardware fault, as I explained previously. That is something that would require repairs, which simply is not feasible. This is a 2003 model stereo system that was designed and built for a 5 year service life. At this point it has served its designed life nearly 3 times over and has greatly exceeded any value that could be reasonably expected of it. Repairs are not practical as parts are not available and labor alone would cost you more (about $200, on average) than a brand new system would.

For a replacement system, here is a model I'd recommend: http://amzn.to/1QjYyPI

Best regards, ***** ***** for the news,

Nathan

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