Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Susan.
The memory in the receiver does not have a reset function.
You can program over the existing ones with a new entry, but it won't be cleared by a reset button or quick unplug.
The settings are stored in a memory which is non volatile, meaning a brief power loss won't clear it, but there is no backup battery.
If you were to unplug power for several days (at least 3), that will be enough to clear the memory.
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