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Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 23554
Experience:  Custom home theater installer. Authorized dealer top brands
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Pioneer Elite sc-67 ue22 error
, We had some home VHS

Customer Question

Customer: ***** ***** Pioneer Elite sc-67 ue22 error
JA: Thanks. Can you give me any more details about your issue?
Customer: We had some home VHS tapes converted to DVD. We run the DVD player through the AVR. After about 4 hours of viewing, sound went away & UE22 error appeared. It does not seem to be an adjustment or connection issue. I was researching yesterday & someone said the DTS chip has overheated & perhaps lost it's solder connection. They said that they used a solder iron or glue gun, held it a couple of inches above the chip, heated for 30 seconds & it cured the problem. I wanted to find the link again to be sure of the details - you know, "measure twice, cut once." Even if it fails, other threads indicate the unit is shot.
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

You are correct, unfortunately, that the unit is probably effectively shot. This is sadly a fairly common fault on this model (and several others), which stems from either corrputed firmware, or faulty eeprom (chip).

Unless it happened as the result of trying to update the firmware, then chances are it can't be resolved, as it is an underlying hardware fault, but what we can try is a microprocessor reset, just to be safe.

Power off

press and hold the ENTER button on front while powering back on,

if it will let you, use the preset <> buttons to select Reset, Enter,

Enter again to confirm.

Power off and back on

If the fault continues, that would confirm a hardware defect, which would ultimately require repair/replacement.

It certainly won't make things worse to try what you're suggesting, though to be honest I've never seen it be successful. It isn't a simple matter of a bad solder joint, it is an internal failure of the integrated circuitry, which would have to be replaced entirely (though you'd never find the part), and ultimately replacement will usually make more sense than repairs, for a 4 year old model that is essentially at the end of its service life anyway in another year. You'd be in the $650 range to have it repaired (replacing the main board).

If you'd like, I can help recommend replacement options for you though, find a repair shop, etc.

Best regards, ***** ***** for the news,

Nathan

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