Home Theater Questions? Ask a Technician for Answers ASAP
What is the Brand and Model Number of the receiver in question please?
Thank you. Looking this unit up now.
Please unplug the receiver from power, then plug it back in.
Then press "On/Standby" while simultaneously pressing "Standard" and "DSP Simulation" using the buttons on the front of the receiver.
The display will then start blinking every three seconds- then release the Standard and DSP buttons.
This resets the processor of the unit.
Let me know if it operates normally after this.
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Okay sounds good.
Alright, any changes yet?
Unfortunately this sounds like a processor glitch in the Denon. I would try the reset one more time in the hopes that it clears the issue. Let me know what happens.
I'm not sure why selecting Zone 3 selects Zone 2, but the reset you just performed clears all settings on the receiver and puts it back to factory defaults. In other words it clears any accidental buttons which may have been pressed, so if that doesn't work then there's nothing else on a user level that would as far as receiver settings. Are you using some sort of external amplifier for the other zones?
What source is connected to Zone 2 that you're trying to access- cable box, SAT box, etc.?
Are you still with me here?
Reboot the DISH box by unplugging it and plugging it back in. Once it reboots check the Zone 2 and let me know if that works.
Yes, scroll to page 63 to see how to assign the additional SURR speaker jacks to Zone 2:
It opens fine from here. Google your AVR model number and Crutchfield will show up- then click "Details" and clic the link to the manual.
Or try again here. These are just basic PDF's and should be able to be opened by any computer (or you have some sort of pop-up blocker installed but I would not be privy to that):
Well here's the thing- those steps on 63 are how you assign the speakers to zone 2, we already reset the processor, and you still cannot get zone 2. There's nothing else in the receiver that can be changed to fix this. If you're following those instructions and still not able to get zone 2, then the receiver has issues internally and requires service.