How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 8343
Experience:  35+ years as audio/video repair and installation tech.
39158752
Type Your Home Theater-Stereo Question Here...
Jack is online now
A new question is answered every 9 seconds

My denon avr 5710w is not showing up on my air play list

Customer Question

my denon avr 5710w is not showing up on my air play list
Submitted: 10 months ago.
Category: Home Theater-Stereo
Expert:  Jack replied 10 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first please confirm that we are talking about the AVR-S710W ?

Customer: replied 10 months ago.
I misread the label
Expert:  Jack replied 10 months ago.

O.k then

Are you connected to your LAN (home network) wireless or wired ?

Customer: replied 10 months ago.
The unit is hard wired
Expert:  Jack replied 10 months ago.

O.k and does it still receive internet radio for example ?

Expert:  Jack replied 10 months ago.

can any other devices like your pc sees it on the network and cast to it ?

Customer: replied 10 months ago.
Havent tried. Only used if for Spotify from my phone.
Expert:  Jack replied 10 months ago.

Just wondering if it is online "period "

Customer: replied 10 months ago.
What is the best way to check?
Expert:  Jack replied 10 months ago.

internet radio is one and your networks like your pc`s window explorer should show it as well .

How about try to connect bluetooth ?

Expert:  Jack replied 10 months ago.

Are you running windows or mac ?

Customer: replied 10 months ago.
both
Expert:  Jack replied 10 months ago.

Reason for asking is that there is a nice little app that will control your denon from any pc or phone and also will let you make it the DLNA center

Expert:  Jack replied 10 months ago.

Give me a minute

Customer: replied 10 months ago.
not showing up in Bluetooth either
Expert:  Jack replied 10 months ago.

O.k then something`s not up to par then and you may need something a bit more drastic than a power cycle .

Have you tried a system reset ?

Customer: replied 10 months ago.
Denon remote app?
Customer: replied 10 months ago.
Have not tried reset. Where is it?
Customer: replied 10 months ago.
Doesn't show up in my devices to play on, in Spotify PC app on Mac either
Expert:  Jack replied 10 months ago.

Not sure where to start here , the denon app or reset .

The reset is a procedure that I will give you in a minute and the denon app is usually found in the google store for a few bucks but you can search for "my denon remote" and you will find it

Expert:  Jack replied 10 months ago.

The system reset will return your denon to factory settings, are you sure you want to do that ?

Customer: replied 10 months ago.
not a problem
Expert:  Jack replied 10 months ago.

Here it is, a picture at the link below ;

https://www.dropbox.com/s/08abhuqwgjhfd0t/2016-01-11_1513.png?dl=0

By the way , click the link below and if that link opens a login window popup then just close it with the upper corner X or the "no thanks . continue to view"
The picture is behind that .

Expert:  Jack replied 10 months ago.

Here`s a screen shot of that app ;

https://www.dropbox.com/s/sv2kkh9xi96yifq/2016-01-11_1514.png?dl=0

Controls your denon through wifi

Expert:  Jack replied 10 months ago.

If that doesn`t do it then you could try to make the wifi connection

Expert:  Jack replied 10 months ago.

Press SETUP >>>> NETWORK >>> CONNECTION >>>> CONNECT USING : select WIFI and enter your info

Expert:  Jack replied 10 months ago.

Got to step out for a bit but let me know how that goes and I will check on you when I return if you have questions .

Expert:  Jack replied 10 months ago.

Since you did not reply I would take it that it is working now.

If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the star icons at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.
Also note that it will not close this post , you can come back here at any time if you have questions.
Thanks for understanding .