Home Theater Questions? Ask a Technician for Answers ASAP
Hello, We need the model number off of the back of your TV to give you correct instructions here. Please postback with that and we can proceed.
Thanks, ***** ***** look now.
I also need to know what is connected to the TV that you receive broadcasts from, AND the type of cable connecting them to the TV (for example DirecTv box, via HDMI cable).
Example: A Comcast cable Box connected to the TV with an HDMI cable? That is the info we need.
There's a half dozen ways Comcast can get to the set, and each one factors in to how the audio out on the TV needs to be hooked to the soundbar- it's all relative. Please provide those details.
Okay thank you. The optical jack on the TV cannot be used then as it only works with the TV's built in tuner when there is no cable box.
You must use the red and white audio out jacks on the TV labeled "Audio Out" and connect them to the red and white jacks labeled "Aux In" on the soundbar.
Then use the soundbar's remote Input button to select AUX.
Then go into the TV's MENU and under "Audio" select "Speakers" and shut them off.
Turn the TV's volume up and the soundbar's volume up and you will have sound from the soundbar.
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Please scroll up the page, read ALL replies and perform the steps I outlined for shutting the TV's speakers off and changing the Input on the soundbar. That is all you need to do. I did not leave. I am still here. What are you referring to?
Are you able to read the rest of the answer?
"Use the soundbar's remote Input button to select AUX.Then go into the TV's MENU and under "Audio" select "Speakers" and shut them off.Turn the TV's volume up and the soundbar's volume up and you will have sound from the soundbar."
No digital audio settings- you're not using digital audio you're using RCA analog. You need to manually select "AUX" using the Soundbar's own remote. do you have that and have you done that?
Have you also shut off the TV's speakers and turned the volume UP on both the TV and the soundbar?
Good luck, I'm opting out.
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. I'm simply an AV technician- not a billing agent.