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Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 5540
Experience:  Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
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The soundbar works fine, but cannot get the subwoofer and

Customer Question

The soundbar works fine, but cannot get the subwoofer and surround sound speakers working. I re-linked the bar and subwoofer several times, but no effect. I hear some faint music sometimes from the subwoofer and scratching sounds from the surround speakers but not the tv voice.
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  Rusty replied 11 months ago.

Hello, my name is Rusty. What is the model number of your system?

Customer: replied 11 months ago.
Sb3851-co
Expert:  Rusty replied 11 months ago.

Your payment didn't clear, I'm unable to take the call. Let me know when you get that resolved so we can get your system working.

Expert:  Rusty replied 11 months ago.

I need you to start by unplugging the system and starting over. Sometimes it can confuse itself, and unplugging the system resets it.

Customer: replied 11 months ago.
I sent the question. Do you need it again.
Expert:  Rusty replied 11 months ago.

No, are you able to see my reply? Here's my last post:

I need you to start by unplugging the system and starting over. Sometimes it can confuse itself, and unplugging the system resets it.

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