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Jack
Jack, Technician
Category: Home Theater-Stereo
Satisfied Customers: 8343
Experience:  35+ years as audio/video repair and installation tech.
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Rx A2000 When using surround sound the receiver shuts down

Customer Question

Rx A2000 When using surround sound the receiver shuts down and indicates a speaker short in the Main speaker right side when facing the receiver. Power up the amp in stereo mode and the right speaker is fine. Using the the test tone program it again indicates the right main channel speaker is shooting out.
Can you advise ???
Mel Morgan
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  Jack replied 11 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem but first a few questions ;

Expert:  Jack replied 11 months ago.

How do you mean " powering up in stereo " ?

Do you mean setting the sound mode to stereo or disconnecting all other speakers ?

Expert:  Jack replied 11 months ago.

You mean "right front" speaker when you say "right main" i take it ?

Customer: replied 11 months ago.
Setting up the sound mode to stereo leaving everything connected and it the right main speaker
Expert:  Jack replied 11 months ago.

O.k and while going through the test mode it indicates a shorted speaker ?

Can you still hear the test tone on that speaker ?

Customer: replied 11 months ago.
No tone in right main speaker the system shuts down.
Expert:  Jack replied 11 months ago.

It also shuts down while trying to play it in surround mode ?

Expert:  Jack replied 11 months ago.

In any case here is something for you to try ;

First simply disconnect the wire at the back of the receiver for that speaker and try the test tone again .

If that works (no shutdown) then try to swap the left and right speaker wires and try it again

Customer: replied 11 months ago.
Correct
Expert:  Jack replied 11 months ago.

I would take it that " correct" is the answer to my second to last reply , can you see what I asked after that ?

Customer: replied 11 months ago.
No more questions after my correct answer
Expert:  Jack replied 11 months ago.

O.k then here it is again ;

First simply disconnect the wire at the back of the receiver for that speaker and try the test tone again .

If that works (no shutdown) then try to swap the left and right speaker wires and try it again

Let me know how that goes

Expert:  Jack replied 11 months ago.

Still with me ?

Customer: replied 11 months ago.
Have to go on hold until I get home.
Expert:  Jack replied 11 months ago.

No problem ,

That test will also allow you to check the wiring at the back and the speakers themselves when swapped .