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Russell H.
Russell H., Service Tech
Category: Home Theater-Stereo
Satisfied Customers: 9750
Experience:  8+ years of professional experience
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I have Beosound 2000 which is working well except door which

Customer Question

I have Beosound 2000 which is working well except for the door which first went through a phase of constantly opening and closing and then stopped responding and has to be mechanically opened and closed. I carefully cleaned the channel for the door but no change. It is also rhythmically clicking all the time. Please tell me what to do.
Thank you!
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The failure pattern, plus the rhythmical clicking all the time, means (as I see it) that either the control circuitry has malfunctioned (thus the opening and closing), or else the door position sensor (or similar) has failed... but if it were only the sensor, then the door would not fail to open and close altogether now.... so the other alternative is the motor has failed, perhaps owing to the constant opening and closing.

At any rate, I don't think there is much you can do, except take it to a repair shop for Bang & Olufsen devices of this sort, in your region.

If the Beosound device is within 1 year of its purchase date, then it will be fixed by B&O and you ought to be charged nothing, I think, for the repair.

If you will tell me where you are located - by zip code, or by town/city and state/region - then I will look up contact information for B&O-repairing shops in your region.