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Rusty
Rusty, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 5822
Experience:  Let my expertise help solve your technical problems. Over 20 years electronics and sound equipment experience.
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I PURCHASED A BOSE CINEMATE 15 AND CANNOT GET SOUND FROM THE

Customer Question

I PURCHASED A BOSE CINEMATE 15 AND CANNOT GET SOUND FROM THE SUBWOOFER.
I WATCHED A SETUP VIDEO ON YOUTUBE.
THERE IS SOUND COMING FROM THE SOUND BAR.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. There are a few things that can cause this, so this may take a few tries. I appreciate your patience in advance.

The most experienced error is in the 2 way communication which causes either the sub or the soundbar to stop. It can be a pain to set up, but once you get it, it will hold the settings. I want you to unplug the system from power and data cables for one minute, then plug in the data cables, then power. Tell me if that makes any difference.