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ITPeter
ITPeter, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 15737
Experience:  Electronic Engineer
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My music feature is frozen with the box that says "living

Customer Question

my music feature is frozen with the box that says "living room" highlighted just below reference to favorites on right half of screen - left has column of types of music to search I've tried everything - frozen for a week. I can change the TV/cable, etc. by my phone remote but my manual remote won't change the music feature. Ideas???? thanks
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  ITPeter replied 11 months ago.

Hi there,

If you haven't already done so, try a power reset by turning the device off and unplugging it for a few minutes, then turn it back on again.

If that doesn't work, I will need to know the make and model number of the device - you can usually find these on an information panel on the rear of the device..

Happy New Year!

Pete.