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Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20475
Experience:  Custom home theater installer. Authorized dealer top brands
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I have a 3 CD player under my Bose radio....Istarted to get

Customer Question

I have a 3 CD player under my Bose radio....Istarted to get an error message that it can't read my CD even the one slot in my radio. What can I do to fix this problem? I have this system about 10 yrs. but the sound is still great.
Submitted: 11 months ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Linda.

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Allsop 23321 Ultra Pro Carbon-Edge DVD and CD-Drive Cleaner) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

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