Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble. My apologies for missing you earlier, I'm happy to help you with this via phone, or here in chat if you prefer.
Yes I can help you, I believe we've talked a few times in the past.
This is for a denon avr-x3000, correct?I believe we had them working once on zone 2 for internal sources (pandora), correct?
Okay well the avrx3000 model is not wifi capable, so ethernet is necessary there.
The outdoor speakers can be driving off the zone 2 outputs, you just have to go into speaker setup and set the amp assign to use the last 2 amp channels for zone 2 instead of back surround or height speakers.
Are you using just a single pair, or is there a speaker switch or external amp used?
Are you needing help with the wiring too, or just with the settings
The network is wired?
The speaker wires go to the zone 2 (surround terminals), they are shaded gray on the back.
If you don't have a network connection to it yet, since it doesn't have wifi, if you can't do ethernet, there are alternate options such as a wifi bridge or powerline ethernet adapter: http://amzn.to/1J1jDBx
Surround back (assignable) are the ports to connect your outside speakers to
then go into the speaker setup menu under amp assign and you'll set it to zone 2
Grab the denon remote, press receiver, then setup,
scroll down to Manual Setup
under Amp Assign, choose Zone 2 as the selection (enter button)
On the top of the denon remote it should say receiver (or amp).
This step is just to put it into receiver control mode (so it isn't trying to control a dvd player or other device )
If it is shutting itself down without you touching anything, then you have something connected wrong - there is a bad speaker/switch, a short in the speakers, you have the volume too high (or too many speakers) or there are some stray speaker wires touching the back.
To have just the outside on, turn z2 power on first, then press MAIN on the remote, then power, and z2 should stay on.
This can also be done easily from the denon remote control app (once you have the network part setup)
Is it only on z2 that it shuts down?Does it happen on main only, or only when both are running together?
Well there were 3 options there.
Does the main zone work ok all by itself?
Okay, so there is something wrong with the zone 2 wiring it appears.
Double check that the speaker wires for z2 terminals are all securely in the ports. Even a single stray strand of speaker wire that is loose or touching the back of the receiver will cause shutdown and can even fry your receiver.
If still no change, I need more details about your outside speakers: how many, what gauge wire and how long the wires are (estimate is fine) and if there are any external speaker switches/selector boxes, volume control knobs, etc.
Can you check the wiring on the other end (speaker side) to make sure there isn't any stray wires there touching each other or shorting to the speaker terminals?If they are hard to access, try testing the z2 left and right speakers independently, to isolate which is the problem then you can investigate further.
You're welcome. I'm hopeful you'll find it's just a loose wire somewhere.
If that all checks out, try listening at a very low volume and see if that does any better.