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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1086
Experience:  Have been in the business 25+ yrs., down to component level.
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My beosound 3200 wont play cds

Customer Question

my beosound 3200 wont play cds
Submitted: 1 year ago.
Category: Home Theater-Stereo
Customer: replied 1 year ago.
It just stopped. It says 'load cd'.
Expert:  Wayde Alfarone replied 1 year ago.

Hi, my name is*****'m a 30 year audio/video veteran and an electrical design engineer. I think I can help.

Customer: replied 1 year ago.
what is your idea?
Expert:  Wayde Alfarone replied 1 year ago.

You can try to reset the unit using the procedure below:

Let the unit sit with the AC power cord out of the wall for a couple of hours. Then hit the power button 10-15 times (with the AC power cord still out of the wall socket!) and then try again.

Expert:  Wayde Alfarone replied 1 year ago.

This will deplete the capacitors of any residual current and allow a hard reset of the microprocessor.

Customer: replied 1 year ago.
I'm going to try this. The player starts some times for about 5 seconds. Does your suggestion address this? Sorry I didn't mention that...
Expert:  Wayde Alfarone replied 1 year ago.

It should address those issues as well because this resets the microprocessor.

Customer: replied 1 year ago.
Awesome. I've been unplugged for an hour! Why does this sort of thing happen? This is like rebooting my computer... right?
Expert:  Wayde Alfarone replied 1 year ago.

Yes, it's exactly like that!

Expert:  Wayde Alfarone replied 1 year ago.

It is usually caused by static buildup or a surge.

Customer: replied 1 year ago.
Thank you! I'll let you know in an hour...
Customer: replied 1 year ago.
Oh dear.. Is the red button the power button and can I use my remote Beo 4 to do it or do I have to remove the doors?
Customer: replied 1 year ago.
I got the door off. The fix didn't work. The CD starts, runs for a couple of seconds then the load CD lights up.
Expert:  Wayde Alfarone replied 1 year ago.

You can use the remote to open it.

Expert:  Wayde Alfarone replied 1 year ago.

Is the CD new?

Customer: replied 1 year ago.
I played a new one and it stopped after a few minutes. Then I put in others that I just played.
Customer: replied 1 year ago.
I thought it might have been the new CD so I tested with ones I knew were good and the same thing kept happening.
Expert:  Wayde Alfarone replied 1 year ago.

It may be that your problem is more complicated than the usual problems. I'll keep checking for you.

Customer: replied 1 year ago.
OK.
Expert:  Wayde Alfarone replied 1 year ago.

Unfortunately it appears that if this does not take care of the issue, B&O suggests sending the unit for repair.

Customer: replied 1 year ago.
OK. Thank you!
Expert:  Wayde Alfarone replied 1 year ago.

If you need more help, please use the reply tab to continue our conversation. If you do not require further assistance, kindly rate my service.