Home Theater Questions? Ask a Technician for Answers ASAP
Hello, What Brand and Model receiver are you referring to?
Also, how long have you owned it for?
Under one year or over- it's important.
We can skip past that for now. Let's see if the receiver is indeed defective first.
Have you tried disconnecting the unit from power for 30 seconds, then plugging it back in?
Also, have you tried a full reset of the processor yet? Let me know and we can proceed.
Okay, that's not good news that unplug/replug did not work.
There's only one hope at getting the display to come back on and that's a full reset to factory settings.
To do this, shut the unit off. Then press and hold Tuner preset +, and Tuner preset - on the front of the receiver itself, while simultaneously pressing power once. Hold the Tuner Preset buttons, and release the power button. Once the display starts blinking "Initializing" release the Tuner Preset buttons.
Try this up to three times if the first 1 and 2 do not work. Let me know what happens please.
No, but you know what- if you don't try it your only other option is to send it to Denon for service. So, I'm not sure what else to offer you here. You can either try to fix it yourself, or send it off and it would be out of pocket since you're out of warranty.
You can call Denon and DILIGENTLY complain. This receiver is BARELY out of warranty, and the symptoms you have are hardware related. There are no settings or buttons you can press to get the display to come back on, and the reboot above is the ONLY thing on a user level you can try. Let me get you their number.
I have nothing to do with refunds- Independent tech here, not a site employee. You can sort your own billing the same way you got here after paying the deposit- customer service.
You're welcome. If you're still there- a colleague of mine gave me something for you to try.
On the remote- try ANY of the colored buttons (Soundmode) besides PURE DIRECT. He informed me that accidentally hitting PURE DIRECT will shut off the Denon's display. Let me know what happens.
Find the row of buttons on Denon remote that says Movie...etc. then has PURE at the right. Hot ANY of those buttons to the left of it. Let me know.
Movie, Music. Game, Pure- hit any one besides PURE.
Don't push Pure- push ANY of the buttons to the left of it. Music, Movie, etc. not PURE.
Are you still around , still need help ?