Home Theater Questions? Ask a Technician for Answers ASAP
What's the Make and Model number of the receiver in question?
Thank you. Does the main zone still play audio normally please?
Also, have you tried more than one source on Zone 2 to make sure it's the receiver and not the source (for example cable bo, DVD, FM tuner, etc.)?
Right, I understand what Zone 2 is. You can play different "sources" through Zone 2- that is what I'm asking you to check to see if ALL sources are low in volume from Zone 2. In other words, if you're using an Iphone connected to the receiver, then instead select the FM tuner and let me know if the volume is STILL low so we can determine what's the root cause.
Alright let me know.
If all sources on the receiver are low in volume- let me know and we can try a couple of reboots on the Denon.
If only ONE source is low in volume- then please tell me what that source is and I can assist further.
Okay no problem.
I don't use the phone call feature, and the site charges extra for that. Can you reply back on this page?
Describe the weird situation and I can help further.
Okay, please shut the Denon off, then unplug it from power for 10 seconds and plug it back in. Check the sound again- if that doesn't work, then let me know if there's a speaker selector/external amplifier somewhere in the mix and make sure that ALL zone 2 speakers are affected.
Are you still with me?
The issue could be caused by the external amp. Please remove the cables from the Zone 2 outs of the Denon and connect a source directly to those cables to rule out the Denon or the amp.
And you don't have an 1/8" to stereo RCA patch cable I would presume?
Hmm, it's hard to troubleshoot without being able to successfully complete these tests.
Let us instead move towards a full reset of the Denon. To do this click on the link below and scroll to page 126 and follow the instructions for "Resetting the Microprocessor". Keep in mind you'll need to setup the Denon as if it were new out of the box:
Not sure what you're asking exactly? Please elaborate, and also tell me the Brand and Model of the "AV Brains".
If you're asking if the speaker locations could have changed in the processor of an external AV system's amp- then yes it's possible but I don't know what piece we're dealing with here. There are hundreds of different processors out there (Russound, Niles, Dayton, Crestron, Extron, etc.). Which is why I need more specifics.
Okay, hopefully that's the possible quick fix. The more pieces to the system the more variables we have as the possible cause....
Okay, and what were the results?
I still have no specifics on the whole house system. Can you help me to help you please?
Brand and model of the amplifier connected to Zone 2 on the Denon please.
Also, what is the zone 2 volume set to on the Denon? Using the Denon remote, select Zone 2, then hit volume up- is it up all of the way?
If your house has 4 zones there's an external amp? You stated there were RCA signal cables coming out of zone 2 on the Denon- these can ONLY go to an amplifier. Or were you mistaken on there being RCA cables at the zone 2 outputs??
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Sorry to hear you’re having trouble.
Do you still need help with this?If so, can you please give me complete make/model information about every device that is connected to your z2 system there?I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well.