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Michael
Michael, Customer Service
Category: Home Theater-Stereo
Satisfied Customers: 9133
Experience:  I have worked with home theater systems for over 20 years.
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I have lost connection to Sirius XM and getting server error

Customer Question

I have lost connection to Sirius XM and getting server error message, also attempting to get software/firmware update and getting error message 7 after 5% of update..........how do I re-establish XM and what is error code 7?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Michael replied 1 year ago.

Hi this happens sometimes and may be ok.

Have you tried a reset of your system?

May I have the make and model # ***** your Sirius receiver?

In the meantime I will check on a few things for you.

Thanks

Tech Michael

Customer: replied 1 year ago.
Pioneer SC 61
Expert:  Michael replied 1 year ago.

Thank you for that.

Please perform a master reset of all devices connected to this system.

Do you have the procedure from the user manual to factory reset the Pioneer and Serius?

Expert:  Michael replied 1 year ago.

That should solve this, Serius had a problem with its signal today due to power interruptions earlier in the day yesterday and that has caused widespread outages but they say it should be back t o normal tomorrow for everyone ;-)

Let me know if you still have trouble then.

Also perform the reset to clear the systems memory.

In any case, I will stick with you until this is complete.

Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,

Then you can reach me by simply replying to this message anytime.

Thank you and have a nice day!

Tech Michael