How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1169
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

I have an Ion USB Video Conversion System, purchased Sept.

Customer Question

I have an Ion USB Video Conversion System, purchased Sept. 2013, and use with Cyberlink Power Director. I have recently upgraded from Windows 7 to Windows 10 and since then have not been able to use my video conversion system. Can you help me? Wanna Hinchee
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems. Offhand, are you using this Ion product?

http://www.amazon.com/ION-Video-Analog-Digital-Converter/dp/B002MT7JFQ

Expert:  Aric replied 1 year ago.

Also, is it just the Ion converter that isn't recognized in Windows 10, or is it also the Cyberlink PowerDirector that won't open with Windows 10?

Customer: replied 1 year ago.
Waiting for your call. Wanna
Expert:  Aric replied 1 year ago.

Sorry for the delay. I don't use the phone call feature and the site charges you extra for that. Please reply back here on this page with the info requested and we can proceed.

Related Home Theater-Stereo Questions