Home Theater Questions? Ask a Technician for Answers ASAP
Hello Don, the rear surrounds do not work all of the time- and others will be very quiet depending on what source you're viewing from. Some movies have no surround info, some simply have special effects (like glass breaking, helicopters, explosions, etc.). In order to know WHY your surrounds aren't working- I need to know what is connected to the Onkyo as a "Source"- and using what type of cabling? For example: Cable Box connected with an Optical Cable, etc.
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Can you please tell me what's connected to the Onkyo so we can continue?
So no matter what's played on the system- there's no surround channel information.
What's connected to the rear surround jacks- are they hard-wired speakers, or some sort of wireless rear speaker sending device?
Also, when you setup the receiver and ran the test tones- did the rear channels emit sound then?
Are the rear surround lights lit up on the display panel?
The left side of the display shows all of the speaker channels- which ones are lit up on the display is what I'm asking?
Are you able to reply back with the info requested?
At 11:04 I asked you if the surround speaker icons are lit up on the front panel of the receiver, and still have not yet received a reply to that.
If none are lit up then there should be none playing. That does not make any sense. You're saying not even the front left center, front right or subwoofer are lit up on the display?
You're going to need to reset the unit to factory defaults since there are too many possible settings that could cause this and also the processor may be locked up. Disconnect the receiver from power for 10 seconds then plug it back in, then do the following:
To reset the AV receiver/AV amplifier to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [ON/STANDBY] button.
Let me know what happens.
You'll need to setup the receiver again as if it were new- by following the procedure from page 1 on in the manual, but your basic functions for surround should only take a few minutes, and the manual is at the link below:
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