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Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Home Theater-Stereo
Satisfied Customers: 20318
Experience:  Custom home theater installer. Authorized dealer top brands
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I'm getting sound and no picture

Customer Question

Hello,
I'm getting sound and no picture
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Aric replied 1 year ago.

Hello, Can you please tell me what equipment you have here- Make and Model of the devices?

Customer: replied 1 year ago.
Denon avr 3803
Expert:  Aric replied 1 year ago.

Thanks. Was the video working before and then suddenly stopped?

Also what sources are running through the Denon (cable box, DVD player, etc.)?

What's the model number off the back of the TV?

Expert:  Aric replied 1 year ago.

I don't use the phone call feature. The site automatically sends that, there's no benefit for it with this type of problem. Please reply back with the info requested on this page.

Customer: replied 1 year ago.
Can you tell me how I can get the picture back in my t.v. Only getting sound through the receiver
Expert:  Aric replied 1 year ago.

I NEED details in order to sort the problem, since I know nothing about your system - only that you have a Denon. Please reply back with the following:

Was the video working before and then suddenly stopped?

Also what sources are running through the Denon (cable box, DVD player, etc.)?

What's the model number off the back of the TV?

Customer: replied 1 year ago.
What's up .... How do I get picture & sound together
Expert:  Aric replied 1 year ago.

Can you read my reply on the page- yes or no please?

Customer: replied 1 year ago.
Never mind. Need to talk to someone
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I'd be happy to speak to you over the phone about this, if you'd like.