Home Theater Questions? Ask a Technician for Answers ASAP
Hi there and welcome
On the remove above the Up arrow is the mute button.
Press this and tell me if sound returns please.
If not, press it again.
ok, change the input on your TV and cycle through this until you see the volume level again as it looks like she might have changed this.
Let me know the results please.
depends on how you have it connected to the TV. If you do not know which input you have it connected to on the TV (it should have this labelled on the TV) then test on each one.
you highlight it then select OK on the remote to select it so that the correct input is selected.
I am not sure what the blue arrow means, but its not related to the Denon issue. It would depend on how you have the TV connected for Cable. Do you know if that system is still working?
whats the make and model of the TV? then I can tell you how to run the initial setup.
Can I have the model please?
you change the inputs on the TV, not on the Denon, make sure your doing this on the TV please.
ok, but are you now on the channel where you can see the volume going up and down as then you know your on the correct input.
ok, all cables are connected correctly still? As it should now play sound as we have it back to the correct settings.
ok, but not seeing the volume Icon means the input on TV was also changed.
If you play the radio, you head any sound?
Its not caused by your wife, only thing she could do is mute it, we ruled out everything else.
I believe its suffered an internal fault with the mainboard.
But play the radio to be sure, what do you hear?
Any static at least?
It guy will not be able to fix it, your wife did not cause this, a capacitor has blown on the mainboard or the chipset has failed.
No matter what the issue you would get sound on the radio. And you have confirmed the cables are still connected correctly.
I am really sorry about this and you are going to have to return the unit to have a hardware diagnostics performed and the faulting component replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.