Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please clarify, is the problem that the bose remote isn't controlling the comcast box?Or that the comcast remote won't run the bose box?
Okay thank you for confirming.
The reason it would no longer be affecting the tv is that there is a hdmi control function overriding it.
As a quick test, can you unplug the hdmi cable from the comcast box to the tv, then test if the bose remote still works for power?
Okay, can you just disconnect the comcast receiver from the bose then, temporarily, and test if the bose remote will still operate tv power at that point.
I'm sorry it isn't a quicker process. We need to do a bit of diagnostic testing to isolate the source of the problem before we can make any necessary adjustments.
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