Home Theater Questions? Ask a Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What connection are you using between the bose and the tv?
Well there is no "pairing" needed. You pair a bluetooth device, like a phone, to the bose system to stream music that way.
But with the optical or hdmi connection you don't have to do that, the bose just needs to be set to the proper input mode, based on the input/source used.
So for example if your cable box is plugged into the first hdmi port on the back of the bose, you'd set the bose to the cbl/sat input, on the bose remote.
That depends what you're trying to use.
You may have to look at the connections and trace back the actual cords used.
Typically, cable/sat for cable/satellite, dvd for dvd, etc. If you have a smart tv and are trying to watch netflix on it for example, then you'd use the TV mode there.
Thanks for the update. I am sorry as well.
Please understand though that I tried my best to help you given the limited information available. As I am not there on site, I have to rely on you to be my eyes and ears, and the quality and specificity of the answers I give is predicated on having complete and accurate information from you.
I am confident that if you had been able to provide the requested details, we would have been able to get this up and running for you.
If you need any further help later on, feel free to get back in touch.