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Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1112
Experience:  Have been in the business 25+ yrs., down to component level.
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I have no video when turning on my TV. The TV light comes

Customer Question

I have no video when turning on my TV. The TV light comes on and I have sound from my Pioneer Elite VSX-80 7.2 Channel Network A/V receiver with HDMI 2.0.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Jack replied 1 year ago.
Hello , my name is Jack
Perhaps I can help you with this problem but first note that if you request a phone call , in most cases i can do that but the website charges for this is an EXTRA $18 and NOT TOTAL $18 .
For other billing inquiries phone # *****
That being said ;
In that case we can put aside the possible problem with the pioneer and look at the tv if you already tried it direct .
Is the screen just blank with some background light or completely dark like when the tv is off ?
Can you see the tv`s own menu for example ?
Could you please lookup your tv`s model number located on the back cover ?
Customer: replied 1 year ago.
The tv says no signal and the screen is gray (some background light) I don't know the model, however it is a Pioneer Elite Purchased in 2005
Expert:  Jack replied 1 year ago.
Does it have a media box separate from the tv or the inputs are directly on the tv itself ?Anything else like a dvd connected to this tv or that you could try ?
Customer: replied 1 year ago.
We have a Xfinity media box, a dvd and a receiver attached to the tv
Expert:  Jack replied 1 year ago.
Ok but what I meant is that if you connect the dvd directly to the tv as well , does it also shows as "no signal" ??
Customer: replied 1 year ago.
will try that now
Customer: replied 1 year ago.
nothing happened its all black and doesn't say no signal
Expert:  Jack replied 1 year ago.
ok and did you use the same input as the cable box for example or another input ?If you used another input , do not forget to change the input selection on the tv now , this is not the same as with the sound system
Customer: replied 1 year ago.
there is only one input for the tv and only one input for the cable box
Expert:  Jack replied 1 year ago.
Sorry but something came up and I have to step out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.