How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1118
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Blu-Ray disc/dvd player BDP-S360. It is rather old,

Customer Question

I have a Blu-Ray disc/dvd player BDP-S360. It is rather old, I realize.
Each time I plug it in I receive a message "SYS ERR." Is this a serious problem? Can it be corrected?
Thanks for your help!
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Louie replied 1 year ago.
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, "SYS ERR" message would point to an internal hardware issue. Would you be comfortable opening up the Sony?
Customer: replied 1 year ago.
I am not a "techy" type of person, but if you think you could guide me through as we research the problem, then I'm game!
Expert:  Louie replied 1 year ago.
Great on the DIY! Would the last step as shown HERE be doable?
Expert:  Louie replied 1 year ago.
Would you also need help on the hardware; opening, locating the cables?