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Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1128
Experience:  Have been in the business 25+ yrs., down to component level.
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When watching a program, sometimes the background music is

Customer Question

When watching a program, sometimes the background music is so loud I cannot hear what is being said.
Is there anyway to cut down the background surround sound to be able to hear what is being said?
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Are you using only the visio built in speakers, or any external audio system such as a soundbar, home theater system, etc?
How are you getting your shows? Cable/satellite, dvd, streaming, etc?
Customer: replied 1 year ago.
Yes, Visio built-in speakers only.Direct TV satellite.
Expert:  Nathan replied 1 year ago.
Can you give me the full model number of the tv?Does it happen on all shows/channels?

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