How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: Home Theater-Stereo
Satisfied Customers: 1085
Experience:  Have been in the business 25+ yrs., down to component level.
13948492
Type Your Home Theater-Stereo Question Here...
Louie is online now
A new question is answered every 9 seconds

My samsung smart tv will not find my pioneer vsx-522-k receiver.

Customer Question

My samsung smart tv will not find my pioneer vsx-522-k receiver. Hdmi is hooked to vsx (white/out) to tv hdmi1. Tv says it can not find device.
Submitted: 1 year ago.
Category: Home Theater-Stereo
Expert:  Joe replied 1 year ago.
Hello,
Thank you for your question, my name is ***** ***** I will be happy to assist you with your concern today.
Are these new and is this the first time you have connected these two devices together?
Do you have another hdmi cable you can use to test with?
Have you tried resetting the receiver?
Have you tested another input (hdmi) on the tv?
Can you select that hdmi input on the tv and it says can not find or you can't even select it?
Thanks,
Joe