HiMy Onkyo Receiver HT-RC180 has lost all sound. The set up recognizes speakers that are connected but the Speaker/Channel indicator shows no speakers at all. I have reset the AV Receiver to no avail.This system has worked fine up until now, so I'm thinking it is a software issue perhaps...Thanks Chris
Resetting and checking the set ups.
Hello [Sir/Ms], My name is XXXXX XXXXX XXXXX you for posting your question on Just Answer! I will be happy to help you with this problem, did this happen while you were listening to it,, or was anything done or touched,, pull the power for 10min,, let me know all what happened.
RickWe were away a few days. Nothing disturbed. Possible power surge perhaps? When switched on no sound. Only from TV speakers through HDMI input / output if receiver is off.Usually the sound option selected leads to the speakers in use being displayed. Now the display is blank suggesting that the software is not processing the chosen sound such as Direct, Stereo etc. identified by the Speaker/Channel Indicator. In set up the speakers are shown, 6ohm, bi-amp etc. Is there an in-line fuse to check?
first please pull the power to all devices including cable box for 3-5min then we can go further
OK power is off to all devices
as long as you pulled the power out of the wall correct ALL devices,,
Yes that's what I did
ok and do you here a click? from the receiver and also does the speakers have a reset,, can you disconnect all speakers and connect them one at a time,, a blown speaker can cause this
RickThat will take awhile as inaccessible. They are new Q900 KEF and Harmon Karmon in wall surrounds. A shorted speaker not likely, but possible I guess.There is a click on powering up. Not on changing inputs or sound type from cable box.
ok is this the same problem using,,different inputs such as a dvd player
yes. tuner, DVD, Cable Box. All no sound. No speakers indicated on display. No clicks.
ok be patient let me check the manual
RickThe power supply was through a surge protector. So should have been OK.The manual has a reset procedure if it won't power up (pg. 138) Disconnect and un plug for 1 hr. Reconnect and turn volume to max. If powered up, vol to min, power off and reconnect. However, this receiver stays powered up when switched on.Chris
I see,, unplug the surge protector,, because this is part of all devices as i mentioned,, try it
RickAll devices were un plugged from the power strip. It's late.I need to pick up on this tomorrow. Thanks for the help so far you have been great.
ok friend,, contact service department via email or phone and provide the following information to them: this is a known problem with this unit,, and you may be covered with a warrantyKeep in mind that it may take up to 5 business days for an email response. Parts and service phone number is(NNN) NNN-NNNNoption #4Thank you,Name, address, phone numberEmail address (If you have one)Brief description of the problemserial number of the unitalong with proof of purchasefaxed to us at(NNN) NNN-NNNNbr/>Or email them at:email@example.com
let me know if there is anything else I can do for you!
If you have more questions please ask if not satisfied!
Only accept an answer when you are totally satisfied and willing to leave positive feedback. If I have answered your questions and met your needs even if the unit is repaired now or needs to go to the shop then please press the "accept" button. you can always reply back to me.
RickeI know you want feedback but last thing you said was I'll check the manual.Then you said contact service.Did you diagnose the sound fault? If so what is the problem?Do you need me to do any more tests?Thanks ChrisPS I have been away several days
this is a common issue according to the manufacturer,, this is why i suggested contacting the number above,, the manufacturer gave no information on what exactly the problem is,, but im sure its the Audio IC's,, and it seems with so many people having the same issue they are probably repairing and just charging for parts and not labor,, again this is a guess,, i would for so many un happy people,, let me know if you have any more questions friend,, im sure the company will take care of you
able to connect home systems
thanks for the Accept friend,, and good luck to you