Home Theater Questions? Ask a Technician for Answers ASAP
Hi and welcome to justanswer.I`m going to help you with your tv but first i will have a few questions;Does your receiver have HDMI inputs ?
If you are to use an optical cable for sound then the proper connection for surround sound would be to connect the receiver directly into the dish box.
All of the dish network box have an optical out.
Also, when the tv is connected to the dish box with a HDMI cable then its optical output will either be muted or stereo only.
receiver does not have hdmi
O.k then as i said the best way to get surround sound would be to connect the optical input of the receiver to the optical output of the dish box, not the tv.
i hooked the optical cable from dish to reciever. set the receiver output to CD/DVD, I get no sound
Is that INPUT named cd/dvd ?
also , you may have to try different settings on your receiver i.e stereo,simulated surround etc. as not all channels received by the dish box are surround.
Try to switch channels and see if some channels do have sound
Usually it will be indicated at the bottom of the screen when a program/show is surrpound
no luck, switched chanell, programs are stereo
Do you get sound if you set your receiver to "stereo" mode ?
or simulated stereo ?
sorry simulated surround
receiver is in stereo mode, not a setting for simulated
And still no sound?
Try to pull off the optical cable at the receivers end and look at the tip ,do you see any light coming out of it ?
I did, I do see the red light
o.k and do you have other equipment connected to this receiver and do they work ?
I meant through an optical connection ,like a dvd or cd player
yes, dvd hooked to receiver with RCA type connection, Vcr the same way, I am not connecting video to the reciever (going directly to the TV with video, sound direct to receiver
O.k and does your dvd have an optical out and could you try it in the same input as you have the dish receiver now ?
Could you also give me the model of the receiver ?
no optical on DVD
The optical input may be assignable and set to another input.Can you give me a couple of minutes ?
be right back
O.k we`ll try a few things;While the input is set to cd/dvd and the volume turned up some , try to switch the "input mode" (button at the front of the receiver) to F-AUTO and /or D-MANUAL
o.k be right back
You dont happen to have another piece of equipment that has an optical output do you ?
If we get sound, I need to go back and come from optical out on TV to receiver, TV is smart and I have Netflex which would not come through dish box
Yes but as i said when the tv is connected with a HDMI cable then the optical out is at best in stereo if any
What you would need to do is to try something like a CD player that has optical out.
Right now your receiver is set correctly to receive an optical signal
That would be OK, I would still get Suround from DVD wired directly to receiver.
Yes ,but first you have to somehow find out if the receiver is defective , also perhaps the optical output of the dish box has to be set in a format readable by the receiver.
Although they usually are set to send a standard signal that all receiver will read
Are you certain that your dvd does not have an optical output jack
Is the answer to buy a new DVD, and probably a new receiver?
Before buying a new receiver, you would need to test its optical input with another piece of equipment , as i said right now it is set correctly to get an optical signal but perhaps the optical input is defective
Did you ever use that input ?
never used optical input
O.k no problem ,you`re welcome and you will receive an email after this chat is closed and there will be a link to get back to me anytime or you can just send a reply here if you have any questions and i will be with you ASAP.
In the mean time you could use the stereo jacks at the back of the dish box
They will also carry surround information for the receiver