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Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 16700
Experience:  Over 16 years of experience installing and repairing electronics.
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I just upgraded my modem last Friday and found that my

Customer Question

Hi, I just upgraded my modem last Friday and found that my remote control on my iphone does't work. I need help to get it back work.
JA: What's the make/model of your device? How old is it?
Customer: QT554
JA: How long has this been going on? What troubleshooting have you tried?
Customer: less than two years
JA: Anything else you want the security expert to know before I connect you?
Customer: It was working fine before I upgrade the modem.
Submitted: 3 months ago.
Category: Home Security Systems
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

Have you tried connecting your iPhone to the new modem?

If it seems connected already ,try forgetting the wifi connection and then add it again.

If it still won't work, try restarting the iPhone.
Let me know if that works?

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Expert:  Pete replied 3 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Customer: replied 3 months ago.
Please cancel my request, thanks
Expert:  Pete replied 3 months ago.

I can send your cancellation request to customer services.

Did my answer resolve your issue?