Home Security Systems
Home Security System Repair Questions? Ask a Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
h.264 is a feature, could you tell me the brand and model number?
Thank you, ***** ***** is admin
and default password ***** ***** or 888888, can you try those please
That is a much more involved question which is considerably outside the scope of the original question.
Your initial question here only covers the password *****
I'd be happy to help you configure the dvr, but the policies of the site require that to be posted as a new topic.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Your initial question was that you didn't know the password, correct?
I can tell you the basic requirements for what you will need to do,
dvr configuration is not a simple process,
you need to assign a static IP address to the dvr
you need to open ports and configure port forwarding for the tcp and media ports that the dvr needs
and to set up a dynamic dns for the modem/router
That is how the site works, and the password ***** ***** a different topic than configuration.
I'm happy to help you, but please understand as well that we are independent techs here and not hourly employees so cannot go outside the scope of the initial question.I did provide the requirements/steps you'll need to take to configure the dvr for access above.
If you are not comfortable doing those things yourself, I can do it for you remotely, though that is a separate service as well, which is optional and only if you want it.
Are you comfortable configuring the router yourself?
The remote session would let me connect to your computer, from which I can configure settings on the router for the port forwarding
you may have to do a few minor things on the dvr though like reboot it for me at certain points
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.
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