Home Security Systems
Home Security System Repair Questions? Ask a Technician.
Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
What is the model number of your camera?
The automated emails are not sent by me, you can ignore them. Give me a couple of minutes to look this up.
Yep, your neighbor is right. You will need a static IP. You get a static IP address from your internet service provider. Basically if you have Comcast for your internet, you'll need to call Comcast and have them set up a static IP for you.
A static IP is an address that does not change. IP addresses are assigned when a device such as a computer, tablet, or smart phone connects to the network. A static IP is permanent, and doesn't ever change, unlike a regular, assignable IP address. This way your network always knows where to find your camera system.
That's where you start, all camera systems require a static IP address. Once you get that set up, you should be able to get into your system.
Does this all make sense?