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Rusty
Rusty, Customer Service
Category: Home Security Systems
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Experience:  Over 20 years electronics experience. How may I help you today?
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Purchased a new router Netgear 32, to replace old router. I

Customer Question

Purchased a new router Netgear 32, to replace old router. I cannot connect to Q-See, will not accept connection. When I go to web application manager, says page can't be displayed. Help!
Karl
Submitted: 4 months ago.
Category: Home Security Systems
Expert:  Rusty replied 4 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 4 months ago.

What is the model number of your camera?

Customer: replied 4 months ago.
QSD9004 or 9008
Customer: replied 4 months ago.
Rusty, now that puts me up to $100! May as well buy a new camera setup. Let's try the live chat.
Expert:  Rusty replied 4 months ago.

The automated emails are not sent by me, you can ignore them. Give me a couple of minutes to look this up.

Customer: replied 4 months ago.
My neighbor says cannot get pass User Login, so cannot get into Q See
Expert:  Rusty replied 4 months ago.

Yep, your neighbor is right. You will need a static IP. You get a static IP address from your internet service provider. Basically if you have Comcast for your internet, you'll need to call Comcast and have them set up a static IP for you.

A static IP is an address that does not change. IP addresses are assigned when a device such as a computer, tablet, or smart phone connects to the network. A static IP is permanent, and doesn't ever change, unlike a regular, assignable IP address. This way your network always knows where to find your camera system.

That's where you start, all camera systems require a static IP address. Once you get that set up, you should be able to get into your system.

Expert:  Rusty replied 4 months ago.

Does this all make sense?

Customer: replied 4 months ago.
No we did not need the static IP with other router too costly. Thx anyway. Goodbye- Karl

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