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To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
Experience:  Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
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We brought this system for the office and set the password

Customer Question

we brought this system for the office and set the password ***** left out of town the next day and been gone for a week and we forgot the password ***** a swann professional HS
JA: What's the make/model of your device? How old is it?
Customer: model DVR4-4350 just brought it about 4 weeks ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: we just got back 3 days ago, we just don't remember the password ***** we set up
JA: Anything else you want the security expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Home Security Systems
Expert:  Neil replied 1 month ago.

Hi

Have you tried the default password? You will need to login with the default user name (admin) and password... If no luck then the unit will have to be defaulted back and reprogrammed up again... Who did you buy this off?

Customer: replied 1 month ago.
We purchased it from.best buy just over a month ago n set the password ***** we went out of town for 2 weeks n came back n realized we had forgot it n we have tried the default
Expert:  Neil replied 1 month ago.

Hi

Swann can help you with this... You will need to call them, it would pay to find your receipt or proof of purchase, serial number and then call below:

http://www.swann.com/us/contact-tech-support

They can talk you through the process to reset the password ***** to default...

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