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p0llinate
p0llinate, Technician
Category: Home Security Systems
Satisfied Customers: 20570
Experience:  Home security and home automation systems expert
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Alert tone keeps coming on every 5-10 mins or so, Omegalarm

Customer Question

alert tone keeps coming on every 5-10 mins or so
JA: What's the make/model of your device? How old is it?
Customer: Omegalarm 620
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just reading the manual that the original homeowners left. I can press command4 to silence the tone, but it comes on again later
JA: Anything else you want the security expert to know before I connect you?
Customer: zone 1 is lighted up, which is "fire" on my manual
Submitted: 2 months ago.
Category: Home Security Systems
Expert:  p0llinate replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  p0llinate replied 2 months ago.

The issue that you are experiencing points to a bad battery.

There is a backup battery in the control box which does wear out with time, and will need to be replaced.

Find the master control box, usually a gray or tan metal box and usually located in a pantry or closet, and open it up.

You'll see a battery there which can be removed with 2 quick connect plugs. Pull that out and replace with a new one like this: http://amzn.to/2duGmY1

In the meantime if the sound is too annoying, you can disconnect the battery and pull the main power plug to shut the system down completely until you can get the battery replace.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Expert:  p0llinate replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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