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To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
Experience:  Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
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I have a Lorex EC06 LH160, its about 1 year old, When

Customer Question

hello
JA: Hi. How can we be of help?
Customer: I have a Lorex EC06 LH160
JA: What's the make/model of your device? How old is it?
Customer: its about 1 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: When logging in to the software, I have the device ID and user name but the password ***** ***** problem
JA: Anything else you want the security expert to know before I connect you?
Customer: thats the only problem
Submitted: 2 months ago.
Category: Home Security Systems
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Where is the software located, that you are trying to log on to? on a computer, or on the Lorex box itself?

Customer: replied 2 months ago.
On a computer
Expert:  Russell H. replied 2 months ago.

OK... I am not sure how you obtained the software. Also, did you just install it recently? or has it been on the computer for awhile?

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