Home Security Systems
Home Security System Repair Questions? Ask a Technician.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Open the system box.
Locate the battery.
Identify it by its model # label or spec.s on the label for maker and model etc.
Get a new one, to match it (let me know the spec.s on the battery's label, and I will guide you to a good source to purchase one.)
Then after that, you put in the new battery, enter the code and press Off, enter the code and press Off again, and that should clear the error altogether I hope.
(The question is: maybe you will need the engineer code, or the installer code, for this Simon XT system, not just the user code. Do you have either of those?)
Maybe the box has a key-lock? if so, do you have the key?
Do you have a contract for your Simon XT alarm system? if so, they may have the key, etc.
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
I think that examining your alarm system contract might be a good idea at this point... it may cover such maintenance items as replacement of battery, and the reset procedure accompanying it. If so, paying for the battery and doing that work might be a less preferable option.
Let me know, at your convenience and when you get home, and I will continue to advise you (or, close this case out, if we think it right at that time.)
I'm glad to hear that you found my advice useful and to-the-point.
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