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Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 30130
Experience:  Over 20 years fixing Electronically devices
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Peral,: What's the make/model of your device? How old is it?

Customer Question

Hi Peral, my name is Lee
JA: What's the make/model of your device? How old is it?
Customer: I have a Lorex lhv414, a few weeks old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it does not recognize default admin password
JA: Anything else you want the security expert to know before I connect you?
Customer: no one else has access, so pw has not been changed by a human!
Submitted: 1 month ago.
Category: Home Security Systems
Expert:  Richard replied 1 month ago.

Hi there and welcome

If you have forgotten the password ***** your DVR, you must call Lorex Technical Support to have the password ***** For security, there is no way to reset the password ***** Before calling Technical Support, please ensure your DVR is connected to your network (connect the DVR to your router with an Ethernet cable and restart the DVR).

You can call 1-***-***-**** and the reset is then done over the line (once you are verified)

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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