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Richard
Richard, Customer Service
Category: Home Security Systems
Satisfied Customers: 32164
Experience:  Over 20 years fixing Electronically devices
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I just purchased a Lorex nr808 model and the default

Customer Question

Hello
JA: Hi. What seems to be the problem?
Customer: I just purchased a Lorex nr808 model and the default password ***** came with it does not work ;(
JA: How long has this been going on?
Customer: Just two days ago I purchased it directly from Lorex
JA: What troubleshooting have you tried?
Customer: All types of password, for defaults nothing working
JA: The security expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 4 months ago.
Category: Home Security Systems
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Have you tried the

0000

or

00000

passwords?

If so, then you will have to contact Lorex, and tell them your proofs of identity, after connecting the Lorex box up to the internet (through an Ethernet cable to your local router box.) They are the only ones who can reset your password ***** you.

https://www.lorextechnology.com/contactUs

and the link to call Technical Support, would be the right place to go for such a task.

Let me know, using Reply To Expert, how it goes, please. Thanks.

Customer: replied 4 months ago.
Customer: replied 4 months ago.
I already tried that, I have been on hold for over three hours and no response I am trying to set my cameras up today
Expert:  Russell H. replied 4 months ago.

That's a shame! no response even in three hours?

I can only suggest that you try these codes also:

1111

or

11111

or

1234

or

12345

Customer: replied 4 months ago.
I have tried everything from alfabet to numbers I am exausted
Customer: replied 4 months ago.
Ok this is not helping me at all,
Expert:  Russell H. replied 4 months ago.

I have no further suggestions; I have Opted Out, opening the case to other Experts in this category. Thank you for asking your question here at JustAnswer.com.

Customer: replied 4 months ago.
Is this all the advice I get?
Expert:  Richard replied 4 months ago.

Hi there and welcome

take a paper clip, and push it in the reset button (which should be at the back of the device ) for 10-15 seconds.

Then once done, allow 2 minutes to reset then try the default password *****

Let me know the results please.

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