Home Security Systems
Home Security System Repair Questions? Ask a Technician.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the model number of the Gateway computer?
i am sorry but i would not have the expertise with handling alarm systems. i will opt out and open this question to my fellow experts and they will guide you
Hello, my name is Rusty. Do you still need help with this?
Can you take a picture of the connections and send them to me? It sounds like something is wired incorrectly. A picture will tell me a lot.
Ok, perfect. Now I need to know what the labels say where they are plugged in. Both the modem and the gateway please. This is the important part.