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Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 15759
Experience:  Over 16 years of experience installing and repairing electronics.
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I set the password on my swan DVR and I forgot it now I

Customer Question

I set the password ***** my swan DVR and I forgot it now I can't login I don't really remember the username either
JA: How long has this been going on?
Customer: Is there a way to go back to factory default
JA: What troubleshooting have you tried?
Customer: Just tried the what I thought was the password ***** tried admin 12345 on the login screen
JA: The security expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just how to set my password ***** sdmin
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home-Security Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Home Security Systems
Expert:  Pete replied 5 months ago.

Hi there,

Depending on which model you have, one method to try is as follows:
1) Remove the power supply, then Remove cover on unit.
2) Remove the "button battery" , about the size of a quarter on the main board
3) PUSH AND HOLD THE POWER BUTTON for about 15 seconds WITH the battery OUT.
4) With the BATTERY OUT Using a short piece of wire or a paper clip, SHORT OUT the battery terminals on the circuit board for 30 seconds to drain the system's capacitors
5) Re install the button battery and turn unit ON.

This *should * reset the DVR to factory admin codes, which is 12345
*IF this does NOT reset, you would need to return to Swan to have the EEPROM reset or replaced to regain full function.

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Expert:  Pete replied 4 months ago.

Hi, just checking in on your question, do you need any further assistance?

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