How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Home Security Systems
Satisfied Customers: 10298
Experience:  8+ years of professional experience
Type Your Home Security Systems Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I just bought a condo with the DSC Power Series 433 MHz. I

Customer Question

I just bought a condo with the DSC Power Series 433 MHz. I need to understand if it is in good working condition. I notice that some of the contact on the windows in the bed room were not installed. How do I contact someone for repairs?
JA: How long has this been going on?
Customer: I just moved into this condo on June 11th 2016
JA: What troubleshooting have you tried?
Customer: I found the PDF on google. I try to trouble shoot it to see what happens.
JA: The security expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Home-Security Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Home Security Systems
Customer: replied 10 months ago.
I have the DSC Power 632 (PC155MX). when I push key pad (*2) the number 3 appears.
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

The code '3' in response to the 'star 2' trouble condition query, means that the telephone line is disconnected.

The telephone line connection is used for 'monitoring', so that the alarm can call somewhere if it detects an alarm condition. It's a service that must be paid for (alarm monitoring), even aside from the phone line expense.

If there's no other trouble than that, your alarm is in good condition and needs no repair. Do you still need references to alarm services co.s ?

Customer: replied 10 months ago.
The contacts on the bed room window were broken off and sitting on the window seal. I need assistance with repairing the contacts. Also, I need service in how to contact someone to connect the service.
Expert:  Russell H. replied 10 months ago.

Any alarm service that services your region would do - if you began your inquiry to them by stating your alarm's model # (and they might require its serial number, who knows...), they could tell you whether they can help you with re-connecting the phone line monitoring service, and whether they service this model of alarm system.