How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask To-Shay Your Own Question
To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
Experience:  Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
53917824
Type Your Home Security Systems Question Here...
To-Shay is online now
A new question is answered every 9 seconds

We have a new NetAXW-123 installation Version 5 and I have a

Customer Question

We have a new NetAXW-123 installation Version 5 and I have a lot of trouble signing in because I am timing out. I am using Microsoft 10 operating system and run 2 doors. To sign in I go to https://10.1.10.200/web/
Can you shed any light on this problem?
Steve Whitman
Managing Partner
S&W Investing Co. LLP *****
Lebanon, NH 03766
Submitted: 6 months ago.
Category: Home Security Systems
Expert:  Richard replied 6 months ago.

Hi there Steve and welcome

Has it worked on this computer before and just stopped working? Or it has never worked on this computer?

Can you sign in via other computers ok?

And what have you already tried to do to resolve this?

Customer: replied 6 months ago.
It is always slow to work. The computer is brand new.
Customer: replied 6 months ago.
I called in the vendor ( not HP) and they did not know the answer.
Expert:  Richard replied 6 months ago.

ok, sorry Steve it was not clear but Has it worked on this computer before and just stopped working? Or it has never worked on this computer?

Customer: replied 6 months ago.
it has worked but it is slow to make the connection and often does not. I am running a DELL OptiPlex 7040 and it will work with the vendor's computer which is running Windows 7.
Expert:  Richard replied 6 months ago.

Thanks

Which internet browser are you using for it?

Customer: replied 6 months ago.
Outlook 10
Expert:  Richard replied 6 months ago.

Thanks an email program

I need to know Which internet browser are you using for it?

Expert:  Richard replied 6 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 6 months ago.
I believe this is a manufacturer's problem and not an IT problem.
Thanks but this is enough.
Expert:  Richard replied 6 months ago.

Not really clear on what you mean with your last response sorry.'

Customer: replied 6 months ago.
I don't want to continue to waste your time or mine.
Expert:  Richard replied 6 months ago.

ok Steve

Related Home Security Systems Questions