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Pete
Pete, Electronic Engineer
Category: Home Security Systems
Satisfied Customers: 15775
Experience:  Over 16 years of experience installing and repairing electronics.
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I bought and utmark security system and I need dummies

Customer Question

I bought and utmark security system and I need dummies instructions for the computer set up or phone set up
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Home-Security Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
JA: Is there anything else important you think the Home-Security Technician should know?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer where you can place your fully refundable $5 deposit (plus $13 after the Home-Security Technician responds). While you're filling out that form, I'll tell the Home-Security Technician about your situation and connect you two.
Submitted: 9 months ago.
Category: Home Security Systems
Expert:  Pete replied 9 months ago.

Hi Lucinda,

What is the model number of your Utmark security system?

Customer: replied 9 months ago.
700TVL
Expert:  Pete replied 9 months ago.

700TVL is the type of cameras that the system uses (700 TV Lines)

Is there a model number available anywhere?

Customer: replied 9 months ago.
the only other thing I can see on the box is H.264 DVR the unit it's self is aready installed in the roof
Expert:  Pete replied 9 months ago.

Do you have the user manual? Is there any model number on it?
Anything on the rear or back of the installed box?
Anything on the receipt from where you purchased it?
If bought from a website, do you have a link to it?

Customer: replied 9 months ago.
bought it over the internet. will speak again tomorrow as we will get a ladder and have a look
Expert:  Pete replied 9 months ago.

Ok, you don't have the manual available?

Looking forward to hearing from you tomorrow.

Customer: replied 9 months ago.
all it says on the mannual is DVR168 or HVR/NVR/DVR/IP CAM
Expert:  Pete replied 9 months ago.

DVR168 is the Remote Video Viewer.

Let me know what you find tomorrow...

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