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To-Shay
To-Shay, Electronic Security Engineering
Category: Home Security Systems
Satisfied Customers: 34
Experience:  Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
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I do not have video outside my store

Customer Question

I do not have video outside my store
Submitted: 1 year ago.
Category: Home Security Systems
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please elaborate a bit this .

What type of equipment are we talking about here ?

Customer: replied 1 year ago.
It is Lorex 2960 with 4 cameras. Works perfectly in the store, however, I lose the video when I get out of the building.
Customer: replied 1 year ago.
Ill be out of the country soon and I want to make sure I have the video working in my Iphone.
Expert:  Jack replied 1 year ago.

O.k then now at least we know what this is about .

You are talking about wireless camera system

I do not deal with those myself so i will opt out and see if i can have it change to the correct category which would be the "home security system " or plain security system

Expert:  p0llinate replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me more about the installation site?
How far are the cameras from the base?
What is the building construction/materials?

Customer: replied 1 year ago.
No I am hearing impaired
Expert:  p0llinate replied 1 year ago.

No what?

If you're seeing a call option, that is an optional feature and we may continue on here, but I need more detail from you to give you an appropriate answer/diagnosis.

Customer: replied 1 year ago.
No I would like to cancel
Expert:  p0llinate replied 1 year ago.

I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I have no control over billing or account processes, you may seek that through the help page.

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