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Michael
Michael, Technician
Category: Home Security Systems
Satisfied Customers: 9131
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I purchased a Samsung surveillance system with a built in

Customer Question

I purchased a Samsung surveillance system with a built in DVR model SME-2220. I have never been able to get it connected to the internet...I have tried numerous codes but still nothing...can you help?
Submitted: 1 year ago.
Category: Home Security Systems
Expert:  Michael replied 1 year ago.

Hi, I am Tech Michael and I will be assisting you today.

Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.

How old is your system?

Also does everything else seem to work well?And what hapens exactly when you try to connect to the web?

And are you wired to your router or is this a wireless connection you are trying to use?

Thank you for choosing Just Answer.

Tech Michael

Customer: replied 1 year ago.
Purchased in 2012. I was able to use my personal home computer to see what was going on outside my house. That was it. .I want to be able to use my android phone. What I need is the IP and gateway address.
Expert:  Michael replied 1 year ago.

Hi that would be to do with your router.

Does your video system hook in with a wire to your router or is it wireless?

ALso what happens when you try to set up this connection?

Customer: replied 1 year ago.
Sorry have some other problems going on...call you later.
Thanks
Expert:  Michael replied 1 year ago.

Hi I understand, I think We could slove this much quicker with a phone call, so I will send you an offer for me to call you. If you accept that, I will call at your convenience.

Thanks

Tech Michael

Customer: replied 1 year ago.
Currently out of town...will get back to you.
Expert:  Michael replied 1 year ago.

Hi thats fine, just drop me a line when your ready to work;-)

Tech Michael

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